The problem
A return or refund may not match the goods received or the actual order history.
Context and consequences
The seller needs evidence of receipt, item condition and financial movements. Available claim channels depend on the order type and eligibility.
Our objective
Request the appropriate review or compensation without assuming every amount is recoverable.
How WAADBY helps
- We reconstruct the return, refund and receipt from available records.
- We organise supporting evidence and check the applicable channel, including SAFE-T where eligible.
- We prepare the claim and compare the response with account transactions.
Account access and tools depend on each intervention and the seller’s authorisation. Documentary assistance does not always require direct access to Seller Central.
Value for the seller
Separating documentary and financial discrepancies supports precise claims. Compensation depends on eligibility and Amazon’s decision.
This page describes a habitual procedure without attributing an outcome to a specific case. Amazon decides each request.