The problem
Negative seller feedback may concern circumstances outside the service provided or include content that could qualify for review.
Context and consequences
Buyer dissatisfaction alone does not justify removal. Seller feedback must be distinguished from product reviews.
Our objective
Request a review only where there are grounds and use permitted communications.
How WAADBY helps
- We analyse the text and its relationship to the order or delivery.
- We compare the content with policies and relevant evidence.
- We handle the permitted request and guide a professional buyer response where appropriate.
Account access and tools depend on each intervention and the seller’s authorisation. Documentary assistance does not always require direct access to Seller Central.
Value for the seller
A reasoned review protects the integrity of the feedback system. We do not offer to remove legitimate criticism or manipulate ratings.
This page describes a habitual procedure without attributing an outcome to a specific case. Amazon decides each request.