The problem
A seller using its own fleet may have proof of delivery that is not automatically reflected in Seller Central.
Context and consequences
Evidence held by the seller can differ from information recognised by Amazon. Personal data and permitted channels must be respected.
Our objective
Improve available traceability and assess viable operational and technical alternatives.
How WAADBY helps
- We review the dispatch and delivery sequence and available evidence.
- We check what information can be sent through existing workflows and tools.
- We prepare specific support submissions and assess alternatives suitable for the seller’s delivery method.
Account access and tools depend on each intervention and the seller’s authorisation. Documentary assistance does not always require direct access to Seller Central.
Value for the seller
Organised evidence supports incident handling. We do not claim that Amazon has approved a specific own-fleet method or integration.
This page describes a habitual procedure without attributing an outcome to a specific case. Amazon decides each request.